Refund Policy - SUPBIKERUN
 
YOUR OPTIONS AND THE COOLING OFF PERIOD

Refund Policy

how we protect your ticket

SUPBIKERUN offers a no questions asked, 48hr refund policy for all tickets booked online through our ticket partner EtchRock. This ‘cooling off’ period accounts for those times when you booked a ticket in excitement, then the next day realise you have double booked. In this instance, your ticket will be refunded (less the EtchRock booking fee, and your Event Protect fee).

REQUEST A REFUND

Your ticket includes Event Protect insurance. This means should the event be cancelled due to bad weather (deemed unsafe), then you will be entitled to a full refund. Terms and conditions for Event Protect Insurance can be read by clicking the button below.

 

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If you selected our optional Refund Protect policy when booking your ticket, then you will be entitled to a full refund if you are unable to attend the event for personal reasons including illness, injury, or personal matters. Please note that your refund claim should be made directly with Refund Protect and not SUPBIKERUN.

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additional refund information
TRANSFER YOUR EVENT

If you are injured or unable to attend your event due to personal reasons, you may transfer to a future event providing you notify us 3-weeks prior to your event date. You will be given the option to transfer to another event, or be offered a voucher for the full value of your ticket to be used for a future SUPBIKERUN event of your choice. The vouchers can be given to friends or family members, but cannot be exchanged for cash.

THIRD PARTY COSTS

SUPBIKERUN will have no responsibility for any costs incurred, including any travel or accommodation costs.

THE 48HR REFUND

Unless requested within 48hrs, under no circumstances will SUPBIKERUN ever directly refund your tickets. We operate a strict no refund policy after 48hrs, this is fixed, and a legal and binding contract with the participant, agreed under our terms and conditions at the time of booking your ticket.

EVENT & COURSE CHANGES

SUPBIKERUN reserves the right to change the course, or make any other adjustments to the event that we deem necessary to operate the event safely. Should the course distance be reduced or altered in any way, refunds will not be offered. SUPBIKERUN is not responsible for any resulting costs incurred by ticketholders or registrants for such events, including but not limited to travel or accommodation costs.

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